Client FAQ’s

Please contact FOH if you have questions or concerns not covered below.

FOH provides staff in all the major exhibition and conference cities.
FOH specialises in providing staffing solutions for live events: exhibitions, conferences, AGM’s and product launches
Yes FOH have an active staffing pool, to meet the requirements of most events, at the main exhibition and conference venues in the UK and NI.
See our type of staff here on the services page. If there are roles that you would like covered please let the sales team know. Email sales@foh.team
Yes we have a good number of European and Asia languages covered please let the sales team know your requirements. Email sales@foh.team

FOH comply with laws protecting Agency Workers’ Rights. These rights are governed by the Agency Workers Regulations 2010 (AWR). For short staffing assignments in the events industry the client must provide a staff room equipped with coat racks, tables, chairs, bins. A room that is suitable for the number of staff onsite. Access to basic kitchen facilities.
Yes, FOH will verify Right to Work (RTW) and ensure that every individual we supply has the legal right to work in the UK.
Our booking team interview the staff to assess reliability, work ethic and relevant expertise.
As standard, we do not run DBS checks. Some events will fall under ‘regulated activity’ i.e. with school children attending, and checks will be required. A DBS check can be costed for.
Advice on staffing levels and registration layouts to minimize queues, minimize number of staff onsite. Intricate knowledge of the major events venues and industry. Retention of experienced Team Leaders (TL’s). Providing event skills training and a pathway for temporary staff to have a career within the events industry
Paying the Living Wage with holiday, pensions contributions, providing security of hours booked in advance of the assignment
Bringing your DEI policies to life by actively recruitment and providing good quality staff from marginalized backgrounds, that find it difficult to access good quality work.

1 Team Leader (TL) will be assigned per 8-10 staff
Depending on the event more TL’s will be assigned to specific locations and responsibilities
FOH can advise on the amount and layout of the staff. We have a deep back ground in registration area design, front of house management and the safe entry of 1000’s of attendees at key times.
Our Team Leaders (TL’s) will give the staff 60 mins of break for an 8 hour shift. Typically, these breaks are 30mins x2.
Team Leaders (TL’s) have a minimum 8hr shift
Event Staff have a standard 8hr day shift but the minimum 6hr (short day)
This is will be agreed with you in advance and a per car fee will be invoiced.
If staff are travelling to out of town venues we will agree a fee to cover travel expenses.
Yes and no, we have a day rate for Team Leaders and Event Staff (8hrs) we have a short day rate (6hrs) only for Event Staff. All hours worked over the agreed 8hrs or 6hrs per day attract a per hour rate.
FOH and client to agree:
minimum staffing hours which are contracted at 15 working days pre event.
Invoice Terms
10% with order, 40% payable 15 working days pre event, 40% payable 5 working days pre event*
Balance payable within 5 working days post event.
FOH Team pay our staff weekly.
*Minimum contracted hours are paid for in advance of the event.

Your sales manager will work with you to compile a staff brief for the event
The brief will be supplied to the team via the FOH Team app which stores the assignment details. Our Team Leaders (TL’s) will ensure that all the staff have looked and agreed the briefing materials. Many of our staff will be familiar with the exhibition or conference venue and understand the local surrounds and flow of the building.
The TL’s will conduct a briefing on the first day of the event an hour before the event starts.
Yes, while our pre event staff comms help us to minimize last minute cancellations, we do build in some redundancy for this. Some events need local staff on standby and some need extra staff onsite. We will discuss contingencies with you.

FAQ